Delivery Service

Customers will receive an “Order Acknowledgement” Mail after you placed your orders. The customer service representative of respective Shop will contact and confirm with you the amount, quantity, prices and delivery date in the following working day. After that, a “Order Confirmation” Mail will be sent to your email address for you to confirm the whole order details. And, we will arrange the delivery accordingly.
1.1. Home Delivery Methods:
1.1.1 Home Delivery Charging Rate & Free Delivery Conditions
DCH Eshop delivery service is operated in Hong Kong SAR.  For each individual Shop, free delivery service will be provided for individual Shop order exceed the minimum purchase amount (per each delivery address).
Delivery fee of individual Shop are as follow:

Our Shop:	Min. Amount Per Order of Free Delivery Service:	Delivery Fee to be borne by the customer:	Individual Shop specific terms and conditions:
DCH Food Mart	$800	$50	Details
IMSA	$800	$90	Details
DCH AURIGA	$1,000	$100	Details
Sims World of Quality Products	Non-Wine* Products: $800	$90	Details
	BRAND'S Products : $1,900
Sims Wine Club	$800	$90	Details
EA Butler	$1,500	$100	Details
Gilman	$1,000	$100	Details
DCH Motor Leasing	Not Applicable	Not Applicable	Details
MotorMech	Not Applicable	Not Applicable	Details
DCH Living(eshop Special Promotion​)	Not Applicable	Not Applicable	Details
Yokohama	Not Applicable	Not Applicable	Details
DCH Consumer Products	Not Applicable	Not Applicable	-
Auto Parts & Accessories	$1,000	Depending on the order	Details

*Note: Sims Non-Wine Products （Excluding 「BRAND’S」Products, Sims Wine Products, Chilled and Frozen Products）
 
※The minimum purchase amount for free delivery service is subject to change in special holidays or peak season, DCH Eshop reserve the right to revise the amount and will be posted on the Eshop platfrom from time to time.

1.1.2. Delivery time: Please contact individual Shops
 
1.2. Kowloon Bay Office Self Pick-up arrangement
DCH Eshop provide the Self Pick-Up services and is available at DCH Building (Kowloon Bay Area) for selected product. Once you have selected Self Pick-Up option, respective Shop CS team will contact you for self-pickup arrangement.
The CS contact list are as follow:

Self-pickup
Products	Pickup Address	Pickup Floor/ CS Hotline	Office Pick Up Time (Except Public Holidays)
DCH Food Mart	DCH Building, 20 Kai Cheung Road, Kowloon Bay, Hong Kong	7/F – DCH Food Mart (2768 3179/ hds@fm.dch.com.hk )	Not Applicable
IMSA		5/F – IMSA (3903 4159/ InnisLee@imsasia.co​)	Monday to Friday: 9.30am to 12nn & 2pm to 5 pm
DCH AURIGA		9/F – DCH E-Commerce (3903 4350/ cindyip@dchauriga.com )	Monday to Friday: 2.30pm to 5 pm
Sims  World of Quality Products		7/F – World of Quality Products (2262 1788 / eshop@sims.com.hk)	Monday to Friday: 9am to 12nn & 2pm to 4pm
Sims Wine Club		7/F – Sims Wine Club (2262 1426/ wineclub@sims.com.hk)	Monday to Friday: 9.15am to 12.45pm & 1.45pm to 5pm
EA Butler		5/F – EA Butler      (2262 1682/ yuenkcp@eab.dch.com.hk )	Monday to Friday: 9.30am to 1pm & 2pm to 5.30 pm Saturday: 9.30am to 12.30pm
Gilman		5/F – Gilman  (2418 3143/ silvercheung@gilman-group.com)	Monday to Friday: 9.30am to 1pm & 2pm to 5.30 pm
DCH Motor Leasing		2/F - DCH Motor Leasing (Local Rent-A-Car 2216 9888/ Overseas Rent-A-Car 2216 9889 / motorleasing@dchml.com.hk )	Not Applicable
MotorMech		Reservation Required (2768 2622/ sandyleung@dchmsc.com.hk )	Not Applicable
DCH Living		9/F – DCH E-Commerce (2768 3474/ Eshop@dch.com.hk )	Monday to Friday: 2.30pm to 5 pm
Yokohama		9/F – Japan Auto Parts Co. Ltd (2768 2338 / info@yokohamahk.com)	Monday to Friday: 9.00am to 1pm & 2pm to 5.30pm (9/F, DCH Building) Saturday: 8.30am to 1pm & 2pm to 5.30pm (Parts Depot, G/F, DCH Building) Sunday and public holidays: close
DCH Consumer Products		7/F Ester Lam (2768 3098) Samuel Pang (2768 2180)	Monday to Friday: 2.30pm to 5.30 pm
Auto Parts & Accessories	Parts Depots (Kowloon Bay/Kwai Chung/ Ap Lei Chau/Quarry Bay/ Yuen Long / San Tin)	Dah Chong Hong (Motor Service Centre) Parts Division (2768 2384 / matthewcheng@dchmsc.com.hk)	Parts Depots Monday to Saturday: 8:30am to 5:30pm Sunday and public holidays: close

General Terms & Conditions on After Sales:
(1)  Please contact the Customer Service Representative of the respective Shop for the terms & conditions on after sales terms
(2)  Product is in limited quantity, while stock last and upon the payment completed.
(3) Dates of receipts are based on customer signatures once received.
(4) Cosmetic allergic reactions are not product quality problems.
(5) If customer discovers breakage problems on goods received, please take photo as evidence for reference and contact  the respective Shop’s customer service hotline by phone or email immediately.
(6) If there are packing problems and missing items, please contact our customer service hotline immediately.
(7) In order to guarantee all our products (food & beverages, healthcare products) are secured for consumption, please check the expiration date upon receipt. All goods are not returnable once received and signed upon delivery.
(8) Should you have any question, please contact our Customer Service Hotline 2768 3474, or send us e.mail to Eshop@dch.com.hk